Account Manager

  • Full-Time
  • Lancaster, PA
  • Competitive Salary
  • This position has been filled

Medical Professional Liability Insurer

Our growing firm is seeking a motivated, self-starter with exceptional customer service skills to join our team as a Medical Professional Liability Account Manager. The account manager is responsible for working with carrier, producers, and clients on new and renewal medical malpractice insurance servicing to include client meetings, application management, certificate processing, policy servicing, producer sales support, maintain client files, and manage client data. This role entails considerable accounting management, including accurately and timely processing invoices, internal insurance data reporting and account receivables. The individual must be a problem-solver, system thinker and provide excellent customer service.


  • Collaborate with team to provide excellent service to clients
  • Provide sales support to business development officer and producers
  • Fulfill client requests for policy changes, billing inquiries and verification of insurance coverage
  • Maintain accurate financial records and reconcile premiums payments, broker commissions, other internal financial data
  • Make bank deposits and post monetary deposits across different client accounts
  • Prepare, reconcile, and distribute internal reports monthly, and as needed

The Requirements

  • Strong knowledge of basic accounting principles
  • Positive and professional attitude
  • Experience in insurance brokerage or related insurance sales preferred
  • Self-starter and highly motivated to grow personal success
  • Ability to work with minimal supervision
  • Exceptional personal skills
  • Excellent organization and follow-up skills
  • Demonstrated problem solving abilities
  • Collaborative, positive and resourceful approach to dealing with prospects, clients, and associates
  • Excellent listening skills with strong customer focus
  • Ability to mitigate difficult client situations in a professional and courteous manner
  • Tech savvy with the willingness and ability to quickly learn multiple internal systems, including Microsoft Access-based client data system


  • In addition to a competitive salary, the Account Manager position offers a comprehensive benefits package, 401(k), and paid time off.